Refunds & Cancellation

Two conditions, and only these two. If you meet both, the refund is yours and we will not argue about it:

• Within 7 days of the purchase date. Counted from when the payment was taken, not from when you first signed in.
• You have worked through less than 10% of that certification’s paid material. Past that the purchase has substantially been used and is no longer refundable. We measure it from the questions and mock exams you have attempted, and we will tell you the figure we used if you ask.

Email support@passgenai.com from the address on the account. Include your order ID if you have it; if you do not, the account email is enough for us to find the order. You do not need to give a reason, though telling us what was wrong is the only way anything gets fixed for the next person.

• We refund to the original payment method. We cannot refund to a different card or account.
• Your paid access ends when the refund is issued. Everything that is free stays readable.
• We initiate the refund within 3 business days of your request. How long it then takes to appear on your statement is set by your bank or card issuer — typically 5 to 10 business days.
• You keep any notes you exported. We do not delete your account unless you ask us to.

Past 7 days, or once you have worked through more than 10% of the paid material, a purchase is no longer refundable as a matter of course. Access is a one-time purchase rather than a subscription, so there is no renewal to cancel and nothing will ever be charged to you again automatically.

If something went wrong — you were charged twice, you were charged and access never activated, or the material is not what this site described — write to us anyway. Those are our errors, not policy exceptions, and we will fix them regardless of when you notice.

passgenai does not sell subscriptions. A purchase is a single payment for permanent access to that certification’s paid material, so there is no recurring charge, no auto-renewal and no cancellation step to remember. Nothing needs to be cancelled to stop being billed.

All 267 lessons and every exam guide on this site are free to read without an account or a card — that is roughly 82 hours of material. You can judge the writing, the depth and the coverage in full before you decide whether the paid question bank and mock exams are worth anything to you.

That is deliberate, and it is what makes the 10% cap a fair condition rather than a trap: you are never asked to pay before you can judge the writing, the depth and the coverage. A refund policy compensates for buying blind; we would rather you never bought blind. Start with the certifications and read a lesson first.

If you believe you are owed a refund, email us first — it is faster than a chargeback and we will not argue with a request that meets the two conditions above. Filing a chargeback without contacting us costs us a fee and takes your bank weeks to resolve, so it helps neither of us.

Anything about a payment, an order or a refund goes to support@passgenai.com. See also our Terms of Use.